is the first of its kind ERP for seamlessly integrating logistics and IT Field Services into a single platform. When on-site services require san FRU or Spare Parts Kit, miscommunications or poor scheduling result in days or weeks of delays leading to infuriated customers.
Match the appropriate talent type & skill level with your service tasks. Rate technician performance to maximize efficiency and success.
Seamlessly integrate communications between customers, technicians, and managers. Implement governance standards to track SLA performance through the helpdesk or escalate to command center for technician guidance.
Create and manage jobsites to receive customized service requirements or instructions. Activate Forward Stocking Locations & Repair Depots to enable rapid parts replacements or repairs.
Integrated billing & accounting allows you to manage your billing to customers & payments to service providers from one platform.
Improved Customer ExperienceProvide and meet challenging Service Level Agreements across the globe. Customer experience is core to the Serviceo platform.
Greater ControlA user-friendly interface empowers your organization to regain control while automation tools keep you from being slowed down by the small details.
Global ScaleServiceo is built from the ground up to be a global solution with a standardized management experience.
Increase VisibilityWith more data, your organization can better prepare and adapt for local or global industry changes.